Privacy Policy

Privacy & Data Protection Policy

BookMyHotels values your privacy and is committed to protecting the confidentiality of your data. This privacy policy explains how we use your personal information when you interact with us on https://bookmyhotels.co.in (the “Website”), through email or telephone. We control the processing of data over our website – in legal terms, this means that BookMyHotels is the Data Controller under the Indian Data Protection laws.

BookMyHotels has a deliberate consideration on safeguarding privacy and personal information under the norms delineated within the protocols of this document. It is hereby described that the document conspicuously highlights the privacy of visitors/users about BookMyHotels executes affordable hotel deals on budget and luxury accommodations while strictly adhering to the legitimate online booking procedures.

Business Antecedents and References

BookMyHotels is an India-based authentic marketplace, dealing exclusively in hotel reservations, low-cost and fresh hotel deals, which would direct the users/visitors to book comfy hotel rooms, simultaneously offering preferred choices between the luxury hotels as well as discount & budget hotel rooms.

Identity

PFMH Travel Solutions Private Limited, The Company Registration Number is 395849, and is registered with the Ministry of Corporate Affairs (MCA). The Corporate Identification Number (CIN) is U63030DL2022PTC395849.

Registered Office:

Unit No - 683, Business Park, Vegas Mall, Plot No - 6, Sector 14, Dwarka, New Delhi - 110078

Email address:

[email protected]

Ab Initio / Controller/Processor

BookMyHotels functions in dual roles – either as a Controller or a Data Processor, depending on how we process the information of the User, Visitor, or Customer. We become the Data Controller, where information processing is undertaken on our behalf, while we are the Data Processor if the information is processed by a third-party entity, referred to as a hotel, resort, or guest house.

Policy Statement and Its Expanse

The privacy policy of BookMyHotels renders deliberate protection to Users/Visitors while making hotel reservations or selecting hotel deals or rallying for the hotel discounts for selecting the budget hotels as offered on the website or third-party websites. Within the ambit of policy terms, “Websites” or “Website” holds reference to the group of business websites operated under BookMyHotels, and all other business websites registered with PFMH Travel Solutions Private Limited

NB:

The third-party websites accessed through our website have a Privacy Policy completely different from ours, therefore implying a whole new subject on protection levied on your personal information. It is therefore highly appreciated that your interest in analysing the information regarding your identity and preventing identity theft from happening.

Intents and Means of Information Processing

A) Information Processed by BookMyHotels We gather personal information from the User/Visitor/Customer when he/she enters on digital forms on BookMyHotels, or while using interactive features available on our websites, and this holds appropriate for the surveys, contests, promotions, downloading documents, inviting customer support, recording for events or sending the information worth of use in respect to the hotel reservations or finding the cheapest deals on budget and luxury hotels.

The nature of personal information collected and collated by BookMyHotels comprises:

Trails of pages and sections visited by the User/Visitor/Customer for reading or real-time usage;
Information delegated by the User/Visitor/Customer while undertaking surveys on the BookMyHotels;
Critical information delivered to us in the form of Name, Terrestrial Location, Email Id, for receiving the Newsletter, or enquiring on services relevant to hotel reservations, budget hotels, luxury hotels, hotel Rooms, discount hotels, hotel discounts, and cheap hotel deals.

B) Expected Data Usage

BookMyHotels reserves the right of using all information provided by the users/visitors in the manner considered useful and meaningful for:

Delegating the services/offers, which are of use for the User/Visitor/Customer;
Informing the User/Visitor/Customer on hotel deals, promotions, and new range of products;
Send instant notifications on promos from any or all group members, and such promos are likely to be of the interest of the User/Visitor/Customer, now or later;
Connecting with the User/Visitor/Customer off and on, for asking suggestions and opinions with regard to services offered;
Ensuring the website has cross platform and cross browser compatibility in respect to the users;
Personalising the accessibility of the User/Visitor/Customer to the website to seek information on independent hotels;
Sending the Newsletter to inform the User/Visitor/Customer to provide information on the latest offers on the hotel deals on budget hotels and the luxury hotels. In all such incidents, the User/Visitor/Customer has to register on the website;
Personalising the content and advertising that may otherwise become visible on off and on basis;
Establishing the contact with the User/Visitor/Customer on regular basis for gaining suggestions and the opinions on the services offered by us.

C) Information Processed by 3rd Party Vendors

BookMyHotels holds no responsibility, or has any obligatory duty on the matters concerning misappropriations, or indecency, or wrongful use of information, when the User/Visitor/Customer /Customer applies for hotel reservations, hotel discounts, or cheap hotel deals or last minute hotels rom the 3rd Party Websites.

D) Mutatis Mutandis

Personalised information collected and/or collated from the users/visitors resolves our purpose and the intention to provide the latest information on discount and budget hotel rooms in INDIA. The purpose behind using this information may change, as the management of BookMyHotels may try to look beyond its existing purpose of business, and this purpose intentionally synchronises with the original purpose. If the reasons for using the information are not perceptible or align with the newly found purpose of BookMyHotels, you have the obligatory right conferred by the terms of the privacy policy to send an email to:

In furtherance to the scope of our business delineated within the document and elsewhere on the website, we may very likely use the personal information for purposes not entirely relatable to what we may have assented in the original document. In this situation, we will describe the legalities and the provisions involved for using the information.
Personal information of the User/Visitor/Customer /Customer might also be used without the written or non-written consent form the User/Visitor/Customer /Customer , however, we shall adhere to guidelines written in the privacy document, and as permitted by the law of the INDIA.

E) Time Span of Information Retention

Information retained by us has direct relation with the time of its fulfilment as well as its coherence with Privacy Policy. Should an extended retention timeframe is desired with respect to the usage of personal information or as provided within legal protocols viz-a-viz accounting, tax department etc.

In the event when the provided information by the User/Visitor/Customer /Customer proves not relevant to our business prospects, it is either deleted or rendered as anonymity;
If deletion or anonymity is not validated for whatever known or unknown reasons, the personal information is placed in retrospective mode, without further processing.
The mode is constitutionally active, until deletion is validated.

F) All the instances where personal information is processed with respect to the hotels listed on BookMyHotels, we hold the explicit right to retain them for further use and implied under the legal factors. Such factors highlight the privileges delineated under the category of discount & budget hotel rooms, besides the exclusively affordable hotel rooms in India.

G) When BookMyHotels is acting as Data Controller, all “Nature of Disclosures” for Hotel Reservations, Hotel deals, Hotel Rooms, as well as budget places to stay in INDIA, are safeguarded under the protocols of the Data Protection Laws. On several occasions, as may be known to us, third-party Vendors serve our business interests in areas like Hotel Booking and Reservations, Credit Card Processing, Website/Microsite Hosting, and/or setting up of the email delivery system. In such events, a third party may very likely receive the information through BookMyHotels.

H) We do not privilege the third-party service providers for processing the personal information of the User/Visitor/Customer for whatever reason(s) for their professional business interests. In these incidents, we only provide specific instructions aligned to the “Policy Terms” to process the personal information up to a certain extent.

I) We essentially comply with all kinds of legal obligations for the enforcement of the “Terms of Use” and the “Intellectual Property Rights Protection” and oblige them in respect of the protection of BookMyHotels, its customers, and the intended users. The legal obligation also integrates necessary information exchanges undertaken to and from the organisations/companies/firms, keeping in view as well as restricting fraud protection procedures, apart from mitigating the risk of the credits.

Rights and Distinctions of Users/Visitors

1) – Expanse of Rights and Legal Priorities

The legal structure concerning the formulation of personal information is based on the context of the subject and the User/Visitor/Customer, forming the basis of collecting and analysing it for a larger and deeper reasoning that may be concerned with the purpose of the business. In the usual circumstances, BookMyHotels accumulates and gathers the personal information as Data Controller, for:

complying with legal or statutory obligations;
signing and joining a formal contract for the delivery of hotel-related services;
processing the legitimate information in the business interest of the third party, provided such processing does not supersede the data protection interests and the fundamental rights and freedoms of the user.
Subscribe/Unsubscribe Priority – BookMyHotels ordains an explicit right to individuals to either withdraw or ignore the reason to process/not process the personal information at any point in time. The emails aimed at the User/Visitor/Customer contain links to unsubscribe. User/Visitor/Customer should vote according to their preferences.

2) - Right to Accessibility – The User/Visitor/Customer have an inherent right to access his/her personal information, otherwise known “Data Subject Access Request” and in acting this way, the User/Visitor/Customer will receive a copy of the document, showing what information, we hold about the User/Visitor/Customer and whether we are processing the information lawfully or not.

3) – Correction and Incorrigible Rights – There can be corrections in the personal information, and these corrections can be due to several reasons, and repetitive. Within the scope of this privacy policy, rights are delegated to the User/Visitor/Customer to change the information, which is otherwise listed in the form of “INCOMPLETE DATA” and/or “DATA INACCURACIES.” BookMyHotels ensures verifiability in respect of “Objective Nature” and “Relevancy” of this new information provided.

4) - Right to Removal/Permanent Deletion – The User/Visitor/Customer is delegated with conscientious rights to either Remove or Permanently Delete all levels of personalised information in the database of BookMyHotels. Such deletions or removals are necessitated out of the fact that “PURPOSE OR INTENT” for which the information was gathered originally is no hold pertinent. Herein, the right is conferred upon BookMyHotels whereby all instances of information regarding the User/Visitor/Customer /Customer available in our records will be maintained for completing the transactions or compliance with statutory legal obligations for the raison d'être herewith.

5) - Right to Limit Information Processing – The User/Visitor/Customer is protected by the right to limit how information is processed. In the same league, the User/Visitor/Customer /Customer is also bestowed with rights to request BookMyHotels to prevent information processing and discontinuance of marketing emailers without further consent. The limitation to information processing may further be the result of the belief of the User/Visitor/Customer that there are misappropriations and inaccuracies, or that the information is illegally held in the database.

6) - Right to Transfer of Data to Another Controller – Data portability is an essential part of the right conferred upon the User/Visitor/Customer whereby his/her personal information is transferred to another Data Controller. The common reason alluded to data portability refers to the intention of the availability of personal information in a machine-readable and structured format.

7) - Right to Protest against the Data Protection – If the User/Visitor/Customer genuinely thinks that the data and use of information collected and collated by BookMyHotels is illicit or not aligned to accepted norms, a complaint can be lodged immediately to the Local Data Protection Authority.

NB. ALL THE RIGHTS ARE EXECUTABLE AND CAN BE EXERCISED BY EMAILING US AT: WE CONSIDER YOUR REQUESTS BY THE LAWS OF THE LAND. WE SHALL ALSO EXECUTE NECESSARY STEPS FOR VERIFYING AND/OR RE-VERIFYING YOUR IDENTITY BEFORE ADDRESSING YOUR CONCERNS.

J) Fee for Accessing Personal Information The fee is not required to access Personal Information or enforce the rights, unless BookMyHotels is charged a fee by third-party Processors with whom we have agreed. Your request for accessing personal information becomes chargeable, IF AND ONLY IF, the request has a repetitive nature, or unwarranted, or is uncalled for. Under all such conditions, we have the right to comply with the request for accessing Personal Information free of cost.

K) Request Specific Information – We may ask for specific information from the User/Visitor/Customer to confirm the identity and ensure the obligatory right for the Right to use personal information in whatever way we consider legitimate. In this way, BookMyHotels ensures personal information is not passed or forfeited by unsolicited resources. In addition, BookMyHotels may also ask for other relevant information, which is necessary and beneficial to the User/Visitor/Customer.

L) Time of Response – In the usual circumstances, BookMyHotels decides on legitimate requests within a Month. In all other cases, where the request or number of requests have been made by the User/Visitor/Customer, which are complex, the response time may extend.

M) Security Policy – BookMyHotels has incorporated several technical as well as several kinds of institutional measures to ensure a safeguard for the User/Visitor/Customer's personal information. Such measures also prevent any accidental loss/misuse/alteration of personal information. Since the Internet is an open medium, replete with several unscrupulous resources, our security policy cannot guarantee complete safeguard from any possibility of misuse of information.

N) Personal Information of the Children – Personal information concerning infants and children under the age of 12 years is not required, and we do not ask for it. If the information of the infant or children is provided by the User/Visitor/Customer for an unknown reason, you should email us at: [email protected]. We shall delete the information from our database immediately.

Information Sharing:

Intending to provide extended services with hotel reservations and cheapest hotel rooms in INDIA, BookMyHotels has an explicit right to share the information with associates and other 3rd Parties as well as associated companies under these situations:

Associated Companies: The purpose of sharing the information with these associated companies is to delegate the services for hotel reservations, budget hotels, luxury hotels, and a range of affordable hotel rooms in India. The associated companies and the website address the protocols written in this statement and follow the regulations that govern promotional communications.
Suppliers: Information is also disbursed to the suppliers to ease the process of transactions, including the hotel reservations, and deals made on the budget places to stay in INDIA, in addition to the summer weekend cheapest accommodations. Furthermore, the information of the User/Visitor/Customer /Customer is also used during the hotel reservations through the platform of the suppliers.
Business Partners: We have trusted business partners to whom we can share the information of the User/Visitor/Customer, including the information used by the devices used by they use. Again, the purpose of sharing the information is to ensure the quick facilitation of the payments against the products or services bought from the partners. All such information sharing is subject to written down protocols and agreements obligated for the protection of confidentiality, security, and foolproof privacy. However, make the note here that we have no right over the management of privacy practices engendered by the third-party business partners;
Social Media Sites: The services offered by BookMyHotels regarding the User/Visitor/Customer, and where the User/Visitor/Customer has assented to share the information with third-party Social Media Sites; all such sharing is governed by the “TERMS OF PRIVACY POLICY OF THE RESPECTIVE SOCIAL MEDIA SITES.” Such incidents of sharing shall be governed by the privacy settings of third-party Social Media Websites.
Advertising Networks: On a few occasions, the information passed to us by the User/Visitor/Customer is collected and transferred to the advertising networks that also offer the option to “Opt-out of the Ad.”;
Sharing with Other 3rd Parties: There are also incidents wherein 3rd Parties support us to gather critical information like the features used in the website, or facilitating the custom delivery of online advertising, particularly to the interest of the User/Visitor/Customer. In this connection, we might also share the audience segments along with relevant information aligned to third parties, who may then use the information for customised advertising.

NB.: There are Device Operating Systems, which may allow the User/Visitor/Customer to become selective on information sharing and dispersals, inclusive of the specific kinds of advertising networks. In such conditions, it is necessary to confirm Device Settings with us if you need to constrain the tracking.

Use of Personal Information by the User/Visitor/Customer /Customer

The User/Visitor/Customer has an advantage over the accessibility, updates, and erasure of the account with BookMyHotels by visiting the private account page on the website. The options available are:

Choose communication. Likewise, the User/Visitor/Customer should be selective by not providing the information, which may otherwise is required to take advantage of the credible features listed on the websites;
Choice of restricting his/her geolocation information. But in doing so will affect the accessibility to different features listed on the website;
The registered User/Visitor/Customer can edit the market and email subscriptions in the account. The users can also unsubscribe from any/ all types of promotional messages, which also include the hotel reservations, as well as the reservations related to discount & budget hotel rooms, affordable hotel rooms in PAN INDIA.
Personal information in the account of the user can be updated at any point in time. On the closure of an account, the information shall be deleted, and the profile details will not be available for public view.
Upon the closure of the personal account of the user, BookMyHotels will retain some pieces of the information, which may be used for prevention of fraud, data backup, and resolution of disputes, compliance with legal matters, and for all other purposes that may relate to the protocols of this Privacy Statement.

Information Transfers: BookMyHotels has global operations, operating in several provinces and areas in different countries. In the scenario where the information is transferred to other countries, BookMyHotels shall safeguard the information by the laws.

Information Security: BookMyHotels is a safe and secure platform, and the safety and security are maintained via appropriate administrative, technical, and physical security measures. Only limited employees have the authorisation to gain access and subsequently process the primary information of User/Visitor/Customer for the permissible business reasons. The website is also protected by firewalls, which shall prevent unscrupulous access to information by unauthorized resources.

Retention of Information: BookMyHotels maintains and retains all the information of the User/Visitor/Customer unless the use of information is considered null and void, and earmarked under the protocols of this Privacy Policy. The information may be retained for a longer duration as agreed under the law. Furthermore, the retention of information is applicable for the time mandated for establishing, exercising, or protecting legal rights.

Do Not Track Signals: BookMyHotels and all its partner websites do not address the concerns of “Do Not Track” (“DNT”) signal requests that may emanate from the browsers, and it is primarily the result of the absence of a global standardised interpretation conspicuously delineating “Do Not Track” signals.

Information Collected:

Services rendered by BookMyHotels require personal information from the User/Visitor/Customer, as this will give us an insight into the personalised and appropriate experience of the User/Visitor/Customer. Supernumerary information is garnered from additional resources, viz-a-viz the Business Partners, Affiliate Groups, besides the sovereign third-party. Your personal information from the third-party Sources is shared with us upon the agreement of the User/Visitor/Customer with these sources. This information collected is from various sources, which include:

Terrestrial contact, plus the Name of the User/Visitor/Customer, Phone Number, and Postal and Email Address;
Genuine billing or payment information such as the Cardholder Name, Expiration Date, Credit Card Number, Address of Billing, and Authentication Code;
Demographic Information, which includes the zip code, gender, age, date of birth, etc.
Social Media Posts, Forums, Photos, Reviews, etc., as provided by the User/Visitor/Customer;
Booking and purchase history;
Details of your hotel preferences, travel plans and international flights;
Nature of devices used when accessing Services and Information from a database of BookMyHotels, and it also includes Device and Advertising Identifiers, IP Address, Nature of Software or Internet Browser, and preferred languages.
Website pages and the websites referred to as part of the usual online activity undertaken on the website of BookMyHotels.

Important Instances of Information Dispensation

Instances of information collected on other travellers, who may be accompanying the User/Visitor/Customer, which may also include the Email Address, and other information relating to the Hotel Reservations and Travel Packages. Should any information related to other travellers is shared with BookMyHotels, the deliberate responsibility of the User/Visitor/Customer is to get the consent. Furthermore, it is equally mandated to obtain the consent of all other individuals associated with the principal traveller, i.e., the User/Visitor/Customer, in writing.

BookMyHotels has a statutory right to collect demographic information, provided the User/Visitor/Customer /Customer has initiated the Device for passing the information through Privacy Settings of the Device, and this may very likely include the photos uploaded or tagged along with terrestrial information for sharing with third Parties.

BookMyHotels, on the basis of time and need, is also bound to gather and subsequently give the information about the location to analyze the expense of the Services and improve them for contextual advertising as well as recommendations. For example, BookMyHotels may use the location of the User/Visitor/Customer to show the reviews of hotels, restaurants, and several other attractive destinations nearby, when planning to travel.

The User/Visitor/Customer has the choice to alter the privacy settings of the Device on their preferences for switching the functionality or location information off, otherwise essential for tagging the photos, as well as the information about the respective location. Should any doubt arise on Privacy Settings of the User/Visitor/Customer device, it is important to immediately establish contact with the manufacturer.

Privacy Policy - BookMyHotels

BookMyHotels is the Data Controller, collecting the personal information with respect to the individuals and storing it in the database. All such data is crucial and critical, within the purview of the Data Privacy Law as prevailing in India.

Cookie Consent Tool

BookMyHotels provides a comprehensive Cookie Consent Tool that offers clients, which provides quick advantage to the 1st Part and third-party cookies through BookMyHotels to systematically regulate cookie settings as well as the preference of accepting or not accepting the cookies.

Our prospective clients, and even the Users/Visitors who hold a long-term association with us, have the right to access the Cookie Consent Tool provided on the website. Besides, cookies can also be managed through the cookie controls provided in the browser. Herein, the browser can be notified in advance after the User/Visitor/Customer has received a new cookie message in their inbox, or removed individual cookies, or deleted all the cookies.

If cookies are deleted intentionally or accidentally, the User/Visitor/Customer will have limited access to certain functionalities, and this may also further restrict the Service offered by BookMyHotels.

Right to Objections against Processing Personal Data

BookMyHotels follows the request raised by the User/Visitor/Customer to prevent the processing of data for whatever reason(s), unless there is explicit interest, which may seem gripping, superseding, or genuine, or even incessantly process the information for exerting, or establishing, or maybe defending a statutory claim.

Obligatory rights conferred on the User/Visitor/Customer that prevent personal data processing, on the basis:

wherein the User/Visitor/Customer himself/herself challenges the accuracy in the timeframe when the personal information is still verifiable by BookMyHotels, or;
BookMyHotels does not need personal information; on the contrary, the information, however, is required by the User/Visitor/Customer for his/her legalities, or;
the processing of information is not within the legal norms, and User/Visitor/Customer appeals against the deletion of personal information, thereby requesting an obligatory limitation.

Rights Conferred on User/Visitor/Customer for Data Transferability

As requested by the User/Visitor/Customer, the personal data is transferred to the third party where required. The User/Visitor/Customer /Customer is only delegated this right in the scenario where the personal data is provided to us by him/her, and where the processing is executed only after the consent or requirement of the performance as written in the contract entered between the BookMyHotels as well as the respective User/Visitor/Customer. Under this provision, the processing is implemented through the means of automation.
No fee is levied on the User/Visitor/Customer for accessing the personal data or disbursal of rights as delineated within the scope of the contract. A fee may be otherwise charged if the request forwarded is more than required, tedious, or is not listed earlier.
On several occasions, specific information may be requested to confirm your identity and provide you with the rightful access to the personal information in exercise of your rights. Such a motive is drawn from the fact that information is not disclosed to any unscrupulous element. Furthermore, to enhance the response rate, BookMyHotels may enquire more information about the lodge of your request. All other rights become exercisable by accessing the Personal Information Section provided in the account of the User/Visitor/Customer.

Information Uses by BookMyHotels:

BookMyHotels is committed to rendering the most appropriate services as well as ensuring the rightful implementation of the Data Privacy Laws under the operational jurisdictions. BookMyHotels collects, collates, and then uses the information in a manner whereby the User/Visitor/Customer experiences the advantage of Hotel Reservations and Room Booking facilities in a variety of ways. The information is used by us in any of these ways:

Ensure the hotel reservations are executed regularly;
Management of the User/Visitor/Customer Account, as well as accessibility rendered for the use of services offered by BookMyHotels;
Make notifications to User/Visitor/Customer with regards to the launch of new products/services from BookMyHotels, partners, and the designated associates (or the affiliates), which are of interest to the User/Visitor/Customer /Customer;
Enable effective communication between the User/Visitor/Customer and BookMyHotels;
Publishing the reviews, ratings, photos, forum postings, videos, and all other kinds of content by BookMyHotels;
Balancing the participation of the Users/Visitors/Customers in the occasions, incentive and reward events and sweepstake programs, and all kinds of promotional programs;
Inferences drawn about the preferences as well as interests of the Users/ Visitors;
Establish a responsive questionnaire;
Emailing the market surveys and research to the Users/Visitors;
Troubleshooting the problems and resolution of the disputes between Us, 3rd Parties, and the User/ Visitor
Abetment of illicit and illegitimate activities of any kind;
Obligatory enforcement of the “Terms of Use” and/or Notices and/or other statements declared by BookMyHotels during the time of collection of privacy documents from the User/Visitor/Customer;
Highlighting bespoke experiences of the User/Visitor/Customer, as well as the tailor-made Ads exhibited on Services Pages of BookMyHotels and elsewhere;
For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law, may be required to provide details such as their PAN information or passport details number, or any such information required by the Service Provider.
In case you opt for contactless check-in at Hotels, then copies of your government identification, like Aadhar, driving license, election card etc., Self-declaration and any other information like date of birth, destination/origin of travel, and place of residence that may be required by the concerned Hotel to honor your hotel booking.

This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.

This travel website is owned and operated by PFMH Travel Solutions Private Limited. It aims to engage in Retail Travel Agency activities. The Company Registration Number is 395849, and it was established for an indefinite period, with a registered office at Unit No - 683, Business Park, Vegas Mall, Plot No - 6, Sector 14, Dwarka, New Delhi - 110078, and is registered with the Ministry of Corporate Affairs (MCA). The Corporate Identification Number (CIN) is U63030DL2022PTC395849. © Copyright - All rights reserved.